At Dream Shop™, we are committed to providing high-quality portable blending solutions to our customers across the United States. Since our products are personal care and food-contact items, we maintain strict safety and hygiene standards.
Please read our policy carefully before purchasing to understand your rights and protections.
❌ Cancellation & Change of Mind Policy
Once an order is placed, it is automatically processed and transmitted to our international fulfillment centers for immediate dispatch.
- No Cancellations: We are unable to cancel or modify an order once it has been submitted.
- No Returns for Change of Mind: Due to the international logistics and the hygienic nature of our products, we do not accept returns, exchanges, or refunds if you simply change your mind, dislike the color, or no longer want the item. All sales are final.
📦 Damaged, Defective, or Wrong Items (100% Protected)
Your satisfaction and trust are important to us. If your order arrives damaged, defective, or you received the incorrect item/color, we will issue a free replacement or a full refund at no extra cost to you.
To qualify for a replacement or refund, you must report the issue within 48 hours of delivery by emailing us at lic.gonzalez43@gmail.com with the following information:
- Your Order ID.
- A brief description of the defect or damage.
- A clear photo or video showing the damaged/defective product together with the original shipping packaging and the shipping label clearly visible.
Please note: We cannot process replacements or refunds for items reported after the 48-hour delivery window or without the original packaging photo, as this is strictly required by our fulfillment partners. Do not send your purchase back to the manufacturer.
🚚 Shipping & Delivery Estimates
We partner with premium global fulfillment services to deliver your products directly to your doorstep.
Please note our estimated transit times for the United States:
- United States: 5–18 business days (tracked local delivery via USPS or equivalent tracked carriers).
If your package is officially declared “Lost in Transit” by the shipping carrier (i.e., no tracking updates for more than 30 business days), we will issue a full refund or send a replacement immediately.
❓ Contact Customer Support
If you have any questions regarding your package tracking, or if your item arrived damaged, our team is available to assist you.
- 📧 Reach us at: lic.gonzalez43@gmail.com
Dream Shop™ reserves the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version before making a purchase. By placing an order, you indicate your full acceptance of these terms.